Thank you for calling on Thermal Concepts for your business needs. In an effort to improve our quality and service in the future, we would appreciate your taking the time to rate us on our recent business with you.
| First Name | |
| Last Name | |
| Organization | |
| Project |
Please Indicate The Scope of Your Job:
Select Your Business Type:
School
Industry
Health Care
Commercial Office Building
Government
Telecomm
Other
In the Questions below, please choose the rating that best reflects the way Thermal Concepts and our employees met your needs. If you were not involved in any of these phases, please choose the "Not Applicable" answer.
Sales and Proposal Phase:
Design Engineering - Submittal Phase:
Installation:
Start-Up Phase:
Warranty Period:
In the next set of questions, please indicate how you felt Thermal Concepts and our employees responded during your job, with "5" meaning highly responsive and a "1" meaning improvement needed.
Responsive To Your Needs?
5
4
3
2
1
Schedule Work Efficiently?
5
4
3
2
1
Regularly Communicates job status?
5
4
3
2
1
Prompt follow-up on installation issues?
5
4
3
2
1
Meeting our commitments to you?
5
4
3
2
1
Meeting your schedule?
5
4
3
2
1
Quickly resolved punch list items?
5
4
3
2
1
Work done or System provided meets your expectations?
5
4
3
2
1
Demonstrates Quality Workmanship?
5
4
3
2
1
Trained your employees to operate equipment?
5
4
3
2
1
Responsive Service and Support After Installation?
5
4
3
2
1
Additional Comments